Questions & Answers

No. Insurance arrangements are a contract whereby one party agrees to be legally responsible for and accept another party’s risk of loss in exchange for a payment—a premium.  

Medical cost sharing is a community where members agree to share medical expenses through voluntary giving. Unlike insurance, the focus of Zion HealthShare is to provide an avenue for members to help each other bear their immediate healthcare expenses. 

Since the 1980s, health share programs have grown as a low-cost alternative to health insurance. A health share is a group of people who have agreed to help with each other’s medical costs. 

Most health shares operate through monthly contributions distributed to people who need help paying medical bills. Health share programs generally have an unshared amount that an individual is responsible for paying before sharing begins. 

The initial unshareable amount, or IUA, is the amount a member will pay per medical need before the Zion HealthShare community shares in medical expenses.  

Zion HealthShare has three IUA options: $1,000, $2,500, and $5,000. The lower your IUA, the higher your monthly contribution will be. 

Once you are a member, and you experience a medical need, you will follow  three simple steps:  

1. Submit a Sharing Request:  

Unless it is an emergency, contact Zion HealthShare prior to any medical appointment. Their helpful team can help you navigate your healthcare experience. 

2. Present as a Self-Pay Patient:  

Zion HealthShare is not insurance, so, you will communicate with your providers differently than you may have previously. At appointments related to shareable needs, please present yourself as a self-pay patient. 

3. Share with the Community:  

After you meet your IUA, eligible medical expenses will be shared with the community. When your medical need is determined eligible for sharing, Zion HealthShare will work with you to coordinate provider payments. As you receive bills from your provider, request itemized statements and send them through your member portal. 

No. Zion HealthShare welcomes members of all walks of life regardless of religious affiliation. 

Once your sharing request has been approved, and your IUA has been met, the Zion HealthShare community can facilitate sharing in many ways, including mailing a check, ACH transfer, or via credit card payment. 

Zion HealthShare prioritizes quickly sharing into medical expenses. With proper documentation, sharing can occur in as quickly as 2-5 weeks. 

To help expedite the process, after you've submitted your sharing request through the Member Portal, please be aware that you may also be requested to sign a HIPAA Authorization Form. This provides Zion HealthShare with the ability to request applicable medical records and information related to your sharing request. 

Zion RxShare is a prescription benefit program designed to make medications more affordable and accessible. With structured co-pays, a vast pharmacy network, and mail-order services, it ensures you get your essential medications conveniently and at reduced prices. 

The Zion RxShare service provides significant savings on medications. You will have access to 800 generics for $5, and many other medications for $15. 

You may be able to save up to 80% off retail on certain brand name and specialty medications. Best of all, you can set up convenient mail-order refills so you never have to worry about missing a dose. 

The RxShare pricing system has set prices for different medication categories: a small set of common medications have a $0 price tag, 800 formulary generics are $5, and a limited number of other common medications are $15.  

Outside of this, Zion RxShare is set up to find you the best price on whatever medication you are looking for.  Between retail discount cards and international sourcing, RxShare can save you up to 80% on brand name and specialty medications. 

Absolutely! Zion RxShare offers an easy home-delivery service, allowing members to opt for 90-day refills with free standard shipping and automatic re-fills so you never miss a dose. 

RxShare works with a vast, nationwide network with over 70,000 pharmacies, giving you a wide range of options to choose from when obtaining your prescriptions. 

We offer a Prescription Assistance Program specifically designed to help cover the costs of the most expensive medications. Our patient advocacy team is also available to provide support and answer any questions you might have. 

Indeed, you can! Zion RxShare provides up to 80% savings on your pet's medications, ensuring even your furry friends benefit from our program.

Ultrio includes a Primestin Care Virtual Primary Care membership - a digital healthcare membership that allows you to consult with medical professionals remotely, providing a timely and efficient channel for personalized medical care without the need for in-person visits. 

Ultrio Plus includes a Primestin Care Advanced Care membership - a more robust primary care membership, including access to virtual medical consultations with the addition of in-person services including primary care visits, specialist care, urgent care, and a limited lab work allowance of up to $250 per year).   

Once you are enrolled in either Ultrio or UltrioPlus, you can log into the Primestin Care app and schedule a virtual consultation or contact a provider by calling 435-281-2273.  

Your provider will be able to recommend a course of action or treatment as needed and can even call in prescriptions when appropriate. 

Ultrio prioritizes patient confidentiality. All virtual consultations are encrypted and adhere to strict privacy regulations. 

If during your consultation the healthcare provider deems it necessary, they can send prescriptions to your preferred local pharmacy. Your Zion RxShare membership will work for any prescription you may need either for a discounted price or low fee. 

Virtual primary care is more cost-effective than traditional office visits, and much more convenient, as it eliminates costs associated with things like travel and time off work. 

Because the availability of individual providers can vary, Ultrio cannot guarantee you will deal with the same provider every time. However, once you get set up and provide consent, all Primestin Care medical professionals will have access to your health records. This way, you can expect consistent and informed care regardless of the provider. 

No. Primestin virtual primary care is designed for non-emergency medical consultations. For emergencies or urgent medical situations, please visit the nearest emergency room or call emergency services immediately. 

Primestin Advanced Care offers a more robust primary care membership, including access to virtual medical consultations with the addition of in-person services including primary care visits, specialist care, urgent care, and a limited lab work allowance of up to $250 per year). 

In-office primary care visits are included with Ultrio Plus (which includes the Primestin Advanced Care membership tier).   

To see a provider or urgent care office in person you will need to call Primestin Care's medical care team to confirm that your preferred provider or facility is part of our network.  

If they are not, Primestin Care makes every effort to add the provider or facility to our network. If Primestin Care is unable to do so, then they will help coordinate a visit with a provider or facility that is already in their network. 

MemberGateway is your one-stop platform for managing your Ultrio membership. It handles billing, membership support, and account management in one place, so you can easily access the information and assistance you need—without the hassle.

MemberGateway simplifies your experience by providing a single point of access for all things related to your Ultrio membership. From making payments to reviewing your benefits or updating your account, MemberGateway ensures everything runs smoothly. If you ever have questions or need support, our team is just a call or message away.

You can reach MemberGateway in the way that works best for you:

Email: solutions@membergateway.com

Phone: 435-571-0011

Online: Visit the Contact Us page to send a message directly.

Our team is here to help with any questions about your Ultrio membership!